Job Vacancy in Malappuram

Job Vacancy: Call Center Executive

Company: Nest Matrimony

Location: Malappuram, Kerala

Position: Call Center Executive

Job Type: Full-Time

Salary: Competitive and commensurate with experience

About Us:

Nest Matrimony is a leading customer service provider committed to delivering top-notch support and solutions to our clients. We are looking for enthusiastic and dedicated individuals to join our team as Call Center Executives in Malappuram.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional manner.
• Address customer inquiries, resolve issues, and provide information about products and services.
• Maintain a positive and empathetic attitude towards customers.
• Ensure customer satisfaction by providing excellent service.
• Update and maintain customer records in the database.
• Collaborate with team members to achieve targets and improve overall performance.

Requirements:

• High school diploma or equivalent; higher education is a plus.
• Excellent communication skills in English and Malayalam.
• Previous experience in a call center or customer service role is preferred.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to work in a fast-paced environment and handle stress effectively.
• Proficiency in using computers and various software applications.
• Flexibility to work in shifts, including weekends and holidays if required.

What We Offer:

• A dynamic and supportive work environment.
• Opportunities for growth and career advancement.
• Competitive salary and performance-based incentives.
• Comprehensive training programs to enhance your skills.
• Health and wellness benefits.
• Employee engagement activities and recognition programs.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter explaining their suitability for the role to [email protected] with the subject line "Application for Call Center Executive - Malappuram."

Application Deadline:

Applications must be received by [31/12/2024].

Join Nest and be a part of a team that values excellence, innovation, and customer satisfaction. We look forward to hearing from you!

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Nest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.