Frequently Asked Questions

Provide name, age, gender, Caste, e-mail ID. Click on New User Signup link and you will have to enter on a couple of pages the details of the person intending to get married. After you submit your information, your profile will be automatically created and you shall be given a 'Matrimony ID / Registration No.' generated for future references and login purposes.

A User ID is a unique combination of alphabet and numbers (e.g WEB636273CRM). Its important to identify you uniquely, a User ID is assigned to you when you register with us for further references and login purposes.

No. All the members will be provided with an exclusive nestmatrimony.com Use4r ID which cannot be changed. Password provided initially can be changed as needed by the user.

All the profiles are validated before inclusion in the database. Validation of profiles is done manually, which takes 24 hours. Our support team meticulously validates each and every profile carefully on specific criterion before it is added to our database.SMS/ E-mail will be sent to you once the profile is validated and added.

We doesn’t encourage Dating or Friendship relation between members, we keep Traditional / Ancestral / Personal values of Indian Cultural. We categorically ignore profiles that are submitted by underage persons, and profiles that contain abusive content. We reject profiles that contain invalid data such as added for fun/looking for friendship/not related to marriage. We try and maintain the highest quality in the database we serve to ensure only members who are serious about marriage make use of the service.

• By upgrading the user’s free membership to paid membership, the user may continue to access their matrimony profile for 12 months from the date of activation, or up to marriage.
• If the user is not upgrading their profile, it will be visible to other paid members for 12 months. During this period the user can upgrade their profile to paid membership.

• The paid members can avail an extensive search for suitable profile.
• The paid member can view the address and contact numbers of their profile matches.
• The paid member can avail an excellent customer care support.

• The user can choose any of the payment methods specified in Nest Matrimony site to upgrade their profile to paid membership.
• The user can either make their payment directly by visiting any of our nest matrimony offices or send payments to our offices by cash, cheque, DD/MO. We also accept online payments.

• Royal Delight : 6 months
  Delight: 36 months
  Classic Plus : 24 months
  Classic : 12 months
  Online Premium: 3 months
  Click here for more details about Paid Membership plans. Or contact cuystomer care :7034552299
• For all the paid membership, Nest Matrimony provides service up to marriage.

This occurs due to any of the following reasons:

• If the user forgot their User ID or password, click on the “Forgot?” link in the right side of the login window, provide your registered mobile number to the field and click submit/Login. The user will receive a SMS to their registered mobile number with new User ID/ Password.
• In case if the user any problems occur in login again, please feel free to contact us.

No. the user are allowed only to search profiles of opposite gender.

This could be due to the user’s search criteria. So if the user is searching for particular narrow categories, try to broaden their search.

Express interest feature enables the user to send automated messages to members and let them know that he/she is interested in them.

If the member has accepted/declined the interest request, the user will be notified via SMS to their registered mobile number. The user can view how many members have accepted/declined his/her interest.

No. only an automated message expressing the user’s interest will be sent to the member without revealing the user’s contact information.

To get in touch with interested profiles, login with User ID and password, search for your matches. In the search result page, click on “contact” button to send a message to the member, expressing your interest.

If the user is a paid member of nestmatrimony.com, then he/she can view other member’s phone number and address. Contact details are available in website, mobile app or branch offices.

No. as a non member user, he/she can only search a few profiles, but to contact them he/she have to be a nestmatrimony.com paid member.

• The user can add up to ten photos to their profile.
• The photo must be in .jpg format no larger than 5MB

To crop the photo , move the cursor and select the image of the user’s face within the square as much the user wish.

• The user can email their photos to [email protected] indicating the user’s User Id and password.
• Sent the photos with user ID and Password to our WhatsApp numbers provided in the website.
• If the user do not have a digital (scanned) photo, visit any of our branch offices and submit your photo directly we will upload your photo to your profile free of cost.

Every photo posted on our website involves a manual screening with some terms and conditions. The turnaround time for validation is 24 hours. Only after the photo is validated it will be available to all members to see.

Login using User ID and Password. Click on link where the user name is displayed on the top right side of the window. Click on the edit profile section. Enhance the photo by clicking on the photo. Click delete link and delete the photo.

Free members can view all your details except your family details and contact details. Paid members can view all your details including all the contact details you have provided.

• Yes. It’s secure to make online payments. Our payment gateway provider adopts the SSL (Secured Socket Layer) technology, an internationally proven widely accepted technology. Our payment gateway service providers ensure that your credit card details are kept secure while transacting on the net, preventing unauthorized access.
If any assistance needed contact customer care :7034552299

Yes. You are most welcome visit any our offices to make the payment and clear your doubts or queries. Click here to view office addresses.

Make sure you are entering the correct credit/ debit/net-banking card number and expiry date. If you continue having problems, please contact our support team or your credit/debit/ne-banking issuing bank and make sure your card has sufficient funds.

Nest Matrimony provides quality service right at your door step, saving your time, money and energy. Whether you want to add a profiler into our Delight, Royal Delight, Classic or Classic Plus membership category or upgrade your existing “free” profile to Delight , Royal Delight, Classic or Classic Plus membership category, we will visit you at your home or office and collect the payment. This service is currently available in selected locations across Kerala with free of cost.

The user ID identifies each person uniquely. Please register separate profiles for you and your sibling/friend.

• Login with User ID and Password. You will directed to “my Home” window with matching profiles. Click on “Shortlist” button to shortlist that profile.
• Click again to “shortlist” to undo shortlist

Nestmatrimony.com is eager to help you to find your partner at the earliest. Customer care support is always a top priority to us. Feel free to contact our customer care team through

No. there is no third party between Nestmatrimony.com and you.

We regret the inconvenience you had to face while trying to use our services. We request you to report this error to our customer support team with the URL, which leads to the error message.

• We have branches at:
  • Thrissur
  • Kunnamkulam
  • Kodungallur
  • Irinjalakkuda
  • Vadanappilly (Opening shortly)
• We have customer care offices at:
  • Ernakulam
  • Aluva
  • Paravur
  • Perumbavoor
  • Ottppalam
  • Palakkad
  • Edappal
  • Kozhikkode
  • Trivandrum
All branches and customer care offices are controlled by the head office at Chalakudy (ph:7034776667)